PAYMENT METHODS​

All orders will ship once

payment is received 

​- Credit / Debit Cards
- PAYPAL

- Offline Payments
-Venmo

PRIVACY
All data entered on this site is used by ROUGHHOUSE SALVAGE LLC only and is not shared with anyone else.

SHIPPING

All orders ship for free via Fedex or Freight depending on size and weight. Local deliveries will be made by one of our Couriers (tri state area)

TERMS & CONDITIONS

We gladly accept exchanges and cancellations  

 

Contact me within: 7 days of delivery for exchanges

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

 
We don't accept returns

But please contact us if you have any problems with your order and we will work out a solution.

 
The following items can't be exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept exchanges for:

  • Custom or personalized orders

 
Returns and exchange details

You have 24 hours from when an order was placed to request a refund, if an order was made in error or the quantity entered by mistake also 24 hours, any orders after that time will be processed and unable to be refunded.

 

Unfortunately due to the nature of our materials and each item is entirely unique we do not issue returns or refund our products (unless contacted within 24 hours of purchase) If an item is damaged upon arrival we will gladly exchange the item with another of the same product line once the item is shipped back to us or we come to another agreement.

Because we don’t return our items we will gladly work with our customers to make sure they are satisfied with their orders .(replace missing parts, damage etc) Custom orders may be cancelled within 24 hours of initial payment. Once we have started production of a custom item, the order can no longer be cancelled. ****ALL CUSTOM SALES ARE FINAL AND WILL NOT BE REFUNDED ****